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SHIPPING & RETURNS

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SHIPPING

Orders are processed and shipped from Madison, CT usually within three to five business days (excluding weekends and holidays) of the order being placed.

 

Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier.

 

Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.

 

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order.  Please take pictures of the box (all sides) before opening, midway as you unpack and of the final product.

 

Deux Bisous LLC is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. In these instances, we are not able to freely replace or refund the items, but we will do our best to assist you in working out the situation with the carrier. In some instances this can take a few days to a few weeks.  Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.

 

Shipping within the United States:

The shipping methods offered during checkout will differ based on your shipping address and the weight of the items being ordered. 

 

All orders are shipped with tracking information. 

 

Orders overs $300 will require signature for delivery.

 

Shipping Internationally:

At this point we do not ship worldwide, sorry!

RETURNS

Returns are accepted for store credit only. Sorry but we do not accept exchanges at this time.  Items are acceptable to return up to 10 days after delivery.

*All sale & final sale items are not eligible for exchange, return or store credit.

Returned items must be unused, unworn, unwashed and undamaged.

All returns/exchanges must be shipped within 10 days of receiving the original item.

 

Once your return has arrived to our warehouse or store, please allow 7-10 days for your store credit to be processed. 

All Returns must be shipped at the customers expense to our store address. Please reach out to info@deuxbisous.com to request a return. 

 

Restocks: 

We try our best to restock popular items as soon as possible.  Please understand that we work with artisans all over the world that usually have small production runs which may not allow us to restock certain items.  Or items may take a few months to restock in certain cases.

We thank you so much for your cooperation and understanding.  We are a tiny woman-lead company that will try to do all that we can to keep our customers happy!

xx Deux Bisous

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